Customer policies

Policies can be used to allow or restrict users from certain features. You can create multiple policies per company and assign users to one policy.

For example, a manager may edit buttons and use DND, but a callcenter employee might not use this.

• Call waiting
  When an user doesn’t have this option enabled, this user is only able to receive one call at a time. When a seconds incoming call is received, the call is declined with ‘busy’.
• DND
  Do Not Disturb: when checked, the user can enable and disable do-not-disturb from the client. When the user sets DND in the client, the user can not receive any calls.
• EDIT
  When checked, the user can edit buttons in the client.

1. Open the customer
2. Click on Policy
   
3. Click on Add policy
   .
4. Enter a policy name and check the items to allow usage:
   
5. Click “Submit”